The Contractor has a logon to the system free of charge and so can see and update all the Work Orders assigned to them. By giving the Contractors access the most up-to-date status and actual costs of the fault can be maintained on the system. Cost and time delay overruns are monitored and require explanation. Now the Contractor can see the Work Orders they have completed, have current and have scheduled for the future. The Property Manager can see how much work and what percentage of work they are giving to each Contractor and their success rate. Giving the Work Order system free to the Contractor encourages them to utilise it to report on the work as it is easier for them to do this rather than any other way.